60 days money back
You should be able to find out in your own time whether our technology is right for you. That is why we give you 60 days. If your product is not what you hoped for within that time, you get your money back, and you do not have to tell us why.
This is a voluntary promise from us. It comes in addition to your statutory rights and does not limit them in any way. Your statutory right of withdrawal remains untouched, as does the statutory warranty.
How it works
- Send us an email at support@luminosana.com.
- Tell us three things: which product this is about, your name, and the email address you used to order.
- We will get back to you and take care of the rest.
That is all we need. No form, no explanation, no questions about why.
The 60 days
They start on the day your product reaches you. Your email simply has to arrive with us within those 60 days.
Which products this covers
Every product costing more than 300 euros.
Where it applies
Everywhere. This promise holds in every country we ship to.
Who we are
LuminoSana Ltd.
Terra Santa 1, Office No. 12
6012 Larnaca, Cyprus
support@luminosana.com · +49 30-2239951608